The number of cases of fraudulent cash withdrawals through ATM card cloning has come down significantly for SBI after the bank took concrete steps, its Chairman Pratip Chaudhuri said today.
He also said it was "unaffordable" for the bank to station a guard outside each and every ATM centres.
"We have made good the loss (suffered by bank customers due to fraudulent withdrawal of cash). Cameras have been installed in ATMs and SMSes are being issued to customers on certain amount of withdrawal," he told reporters.
He was responding to queries on what steps the bank had taken to prevent fraudulent withdrawal of cash from accounts of SBI customers.
He said SBI accounts for 25 per cent of the total ATMs and 25 per cent of transactions. "We have many ATMs in semi urban and rural areas where policing arrangements are not as strong," he added.
He added that it was not financially viable for the bank to have a guard outside each and every ATM centres.
"If you want to provide one guard for every ATM centres for 24 hours and for 25,000 ATMs you need 75,000 guards...It becomes unaffordable," he said.
There has been number of cases reported in the Tricity of Chandigarh, Panchkula and Mohali in the last one year or so wherein customers of SBI and its associate banks complained of fraudulent cash withdrawal from their accounts.
Police findings had suggested that some unscrupulous persons withdrew the money by cloning the ATM cards and installing skimming machines.
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