The Chandigarh HDFC Bank has been penalised Rs 50,000 by the UT Consumer Disputes Redressal Forum for ‘deficiency in services’. Anju Khurana, the complainant, stated that she planned to buy a car as a gift for her husband on their marriage anniversary for a sum of Rs 40 lakh. She said that she approached the bank for taking a loan of Rs 10 lakh for this purpose.
According to her, she submitted all the relevant documents, along with three post-dated cheques of Rs 63,240 each as EMI security. The bank issued an approval letter for the loan, but when she reached the car dealer for taking the delivery of the car, she was informed that he had not received the payment from the bank.
She alleged that due to the fault of the bank, the delivery of the car could not be taken on the stipulated date. Finally, she had to avail a loan from another financial institution to take delivery of the car.
The complainant stated that a loan agreement had been executed between the parties and EMI format was also issued to her. Additionally, the insurance cover of the vehicle in favour of the bank had been completed, but in-spite of that, the amount was not disbursed to the concerned dealer.
The bank, in its written reply, pleaded that the verification of the documents was still in process when the complainant approached the dealer for car delivery.
The bank denied having given any assurance to the complainant for the disbursement of the loan, as alleged. It was further pleaded that merely handing over the relevant documents, did not entitle any person to get the loan. Furthermore, the issuance of approval letter, in principle, was subject to certain conditions for verification of the documents.
The forum observed deficiency in services by the bank and directed it to pay a compensation of Rs 50,000 to the complainant on grounds of harassment. Additionally, the bank has to bear litigation costs of Rs 15,000.
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